Shipping & Returns

Shipping & Delivery

Domestic Shipping

The shipping of the product may carry shipping charges as per the weight and the location they need to be shipped at. The shipping charges will be visible to the customers at the time of checkout and will be included in the order price.

We generally ship within 5 days of receiving your order and domestic customers can generally expect to receive their shipment within 10 days of placing the order.

For any customized items, the actual shipping date will be communicated to you over e-mail, WhatsApp as it needs to be prepared. 

International Shipping

International Shipping charges will be applicable for all shipments outside of India and will be visible during the checkout. The charges depend on your country and weight of the shipment.

We generally ship any readymade items within 5 days of receiving the order and the time the shipment reaches you will depend on the destination country/city and the courier. One can generally expect to receive their shipment in 2-3 weeks for all major cities around the globe. 

For any customized items, the actual shipping date will be communicated to you over e-mail, WhatsApp as it needs to be prepared. 

The cancellations of an order is only allowed before it has been dispatched. After an item is shipped, it will only be covered under Returns Policy.

Return Policy
While we take all measures for your satisfaction with your purchase, but in case you receive a defective product, you may contact us with clear pictures/videos as evidence of defect and we will take corrective actions accordingly. It should be noted that slight color variations in product picture and actual product may exist because of lighting or camera variations and would not qualify as a defect.

Return Timeframe
All returns, if approved by us due to above mentioned reason, must be initiated within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, place the item securely in its original packaging along with original bill, and mail your return to the following address:

Shop 199, Eros City Square, Sector 49, Gurgaon - 122018

The customer will need to bear the cost of shipping. Local customers can choose to visit the store for returns.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return.

*Customized and tailor made dresses can not be returned and will only be eligible for fit correction wherever possible.

If you have any questions concerning our return policy, please contact us at: OR 8076034409